Cancelling Your Order
If you change your mind after placing an order and your goods have not yet shipped, you may be able to cancel your order. Please email us immediately at email@example.com, quoting your order number and stating your wish to cancel your order.
If you have already received your order, you will need to return all the items in the order, please read the below section titled "Returns - Changed Your Mind".
Returns - Damaged & Faulty
If you have received an item that is damaged, is not what you ordered, or is missing parts, then please email us immediately at firstname.lastname@example.org. Include photographs of the issue and the packaging label before returning any goods so we can discuss the best action to take.
Returns - Changed Your Mind
If you change your mind about your purchase and you no longer want it, then you will need to email us at email@example.com within 14 days of receiving your order. You then have a further 14 days from the date you notified us, to return the goods to us.
When you contact us about your returns, you will need to provide us with your order number, reason for returning and a contact telephone, in the event we need to call you.
Please note that we may make a deduction from the refund amount for the loss of value of any good supplied if the loss is the result of unnecessary handling by you. You can examine the goods as you would in a shop but to obtain a full refund, the goods must be returned in “as new” condition and in their original packaging. If you have mislaid the original packaging for your order, we can provide a new box at a cost of £25.
Naturally, none of this affects your statutory consumer rights.
You will need to return your order to us at:
6 Paradise Place, Woolwich, London, SE18 5EE, United Kingdom
Customer returns via post
You will be responsible for paying for your own delivery costs for returning an unwanted item, unless it has a manufacturer fault (see above section - "Returns - Damaged & Faulty").
It is strongly advisable, when returning an unwanted electric scooter to use tracked delivery to ensure its arrival. Please make sure you include in the box a copy of your name and order number, so we know who it was from.
Collection from your address
Please email us at firstname.lastname@example.org with the following details to arrange a collection:
- Your full name and collection address including postcode
- Order number and confirmation of which product is coming back to us
- Your preferred date of collection (Monday to Friday only)
- A contact number in case the driver needs to get in touch
There is a £20 charge for this collection service that will need to be paid at the time of booking the collection. Please note, we cannot accept your order returns without all original packaging and accessories.
We can provide a new box at a cost of £25. Any extra costs (e.g. new box, collection cost) will be deducted from your refund payment amount.
We will refund you to your original payment method (i.e, card, Paypal account etc) within 14 days of receipt at our Returns Centre. Please be aware this can take up to 5 days depending on your bank.